Returns & Refunds Policy

Customer satisfaction is important to us.

Return Eligibility

Customers may request a return within 30 days after receiving their order.

Returned items must:

• Be unused and in original condition

• Include original packaging

• Include proof of purchase

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged items caused by misuse

• Personalized or customized products

• Clearance or final sale items

Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds are issued to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the issue.

Return Shipping Costs

Customers are responsible for return shipping fees unless the item received was defective or incorrect.

Contact Information

For return or refund requests:

Email: support@xikinom.com